Frequently Asked Questions

Yes. Every maid undergoes a comprehensive background check before joining our team. We verify criminal history, references, and work history. In 25 years, we maintain the highest standards of integrity. That is not luck -- that is rigorous vetting.

We are fully insured with comprehensive liability coverage. In the rare event that something is damaged during a clean, we take full responsibility and handle the replacement or repair promptly. That said, it almost never happens.

Not at all. Many of our clients provide a key or entry code. That level of trust is exactly what we have built our reputation on. Your home is in safe hands whether you are there or not.

Yes. Consistency is core to our service. You will be matched with a maid who fits your home and schedule, and she will be your maid every visit. She learns your preferences, your home layout, and your family's needs.

We will send a trusted replacement from our team who has been briefed on your home and preferences. The standard of service stays exactly the same. We will always notify you in advance.

You can book online or call us at 774-437-8721. We will get back to you within the hour with a personalized quote.

We ask for at least 24 hours notice for cancellations. We understand that life happens, and we are flexible. Just give us a call and we will reschedule at no charge.

We recommend booking at least 3-5 days in advance to get your preferred time. For recurring clients, your slot is reserved automatically. Same-week bookings are sometimes available -- just call.

Pricing depends on the size of your home, frequency, and service type. Weekly recurring starts from $120/visit. We provide a free, no-obligation quote before any commitment. Get your free quote.

Tips are never expected but always appreciated. Our maids are paid fairly. If you would like to show appreciation, a tip, a holiday gift, or even a kind word goes a long way. Many of our clients have become close with their maids over the years.

No contracts, no commitments. You can cancel or pause your service at any time. Most clients stay because they want to, not because they have to. Our average client stays for 10+ years.

Yes, we bring all cleaning supplies and equipment. If you prefer specific products (eco-friendly, fragrance-free, etc.), just let us know and we will accommodate your preferences.

White Glove is our premium add-on. It includes laundry (wash, dry, fold), ironing, closet organization, fridge/pantry cleanout, baseboard detail, window interiors, and appliance deep clean. Learn more about White Glove.

Absolutely. Several of our maids specialize in pet-friendly homes. Sarah even knows every client's dog by name. Just let us know about your pets when booking so we can match you with the right maid.

In 25 years of service, we've maintained an impeccable record of professionalism and integrity. Our maids are thoroughly vetted, background-checked, and committed to treating every home with the respect it deserves. That track record is our most important credential.